COURSE

The Physician's Communication Toolkit:

Navigating Conflict with Patients
Equip physicians with a structured framework to de-escalate conflict and navigate high-tension interactions with patients. These practical tools foster trust and improve adherence, ensuring safer care. 

Format

Online Course

Credit Hours

2 ACCME Category 1 Credit Hours

Audience

Physicians, Physician Assistant

Accreditation

Certificate of Completion

Learning Outcomes

  • Learn to use the "Core Four" skills within a 4-step navigational framework.
  • Gain strategies to align with patients on treatment plans and enhance patient experience through improved communication skills.
  • Replace one-way directives with collaborative dialogue.
Develop the skills to de-escalate friction with patients and families before it compromises care.
Protect the patient experience by resolving grievances with professional tact.
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AI-Driven Educational Experience

Immersive Learning

Practice what you learn through interactive, AI-powered simulations built into the course. Apply knowledge in realistic scenarios, strengthen decision-making skills, and gain hands-on experience beyond traditional training.
This activity has been planned and implemented in accordance with accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Washington State Medical Association (WSMA) and Ripple Health AI.

The WSMA is accredited by the ACCME to provide continuing medical education for physicians. The WSMA designates this enduring material for a maximum of 2 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The content of this activity is not related to products or services of an ACCME-defined ineligible company, also known as a commercial interest; therefore no one in control of content has a relevant financial relationship to disclose.