COURSE

The Physician's Communication Toolkit:

Navigating Conflict with Patients
As a physician, equip yourself with a framework to de-escalate conflict and manage tense interactions. Practical tools build trust, boost adherence, and enable safer care.

Format

Online Course

Credit Hours

2 AMA PRA Category 1 Credit™ Hours

Audience

Physicians, Physician Assistant

Accreditation

Certificate of Completion

Learning Outcomes

  • Learn to use the "Core Four" skills within a 4-step navigational framework.
  • Gain strategies to align with patients on treatment plans and enhance patient experience through improved communication skills.
  • Replace one-way directives with collaborative dialogue.
Develop the skills to de-escalate friction with patients and families before it compromises care.
Protect the patient experience by resolving grievances with professional tact.
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AI-Driven Educational Experience

Immersive Learning

Practice what you learn through interactive, AI-powered simulations built into the course. Apply knowledge in realistic scenarios, strengthen decision-making skills, and gain hands-on experience beyond traditional training.

Continuing medical education (CME) accreditation

This activity has been planned and implemented in accordance with accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Washington State Medical Association (WSMA) and Ripple Health AI. The WSMA is accredited by the ACCME to provide continuing medical education for physicians.

The WSMA designates this "other activity" (blend of enduring material and simulated patient conversation) for a maximum of 2 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The content of this activity is not related to products or services of an ACCME-defined ineligible company, also known as a commercial interest; therefore no one in control of content has a relevant financial relationship to disclose.

This accredited activity was released on 03/04/2026. Accreditation expires on 03/03/2029.

How to participate and claim CME credit

These activities have been approved for AMA PRA Category 1 Credit™. To participate in this activity, learners must complete each module and participate in simulated patient conversations. Learners must complete all modules, receive a score of 80% or higher on the final exam, and complete an evaluation to receive CME credit.

The WSMA is collaborating with the Accreditation Council for Continuing Medical Education (ACCME) to report physician participation in CME activities for licensure/relicensure.

Ripple Health AI collects your licensing state, licensing number, and date of birth (provided during course registration) on behalf of the WSMA. By providing the information, you are granting the WSMA permission to report your CME participation information to the ACCME and state licensing boards. State licensing boards can use this data to confirm your participation in CME activities for licensure and relicensure purposes.

The WSMA will make a good faith effort to report your CME participation but cannot guarantee accuracy if data contains errors. You can view a transcript of your CME participation at https://cmepassport.org after it has been reported. The WSMA reports learner data on a quarterly basis.

Participation in this program is optional. You can opt out of data sharing during checkout.
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